Frequently Asked Questions

How To Order
You can use this website or contact us by email ecolase1@gmail.com. Please specify the product and quantities required, along with engraving details. We will confirm your order and let you know of anything else we require.

Payment Terms
Payment is required prior to the commencement of work.
An invoice with the balance owing and payment options will be forwarded to you upon confirmation of your order.
We accept payment via the following methods: EFTPOS, Visa/Mastercard/AMEX/Diners and Direct Deposit.

Confidentiality
We take your privacy very seriously, so your information will never be shared with third parties. The details of your order will only be discussed with you.
We will not use your information for any other purpose than for marketing our products or if we need to contact you about your order.

When will my order be ready?
Completion time depends on the content of your order - you will be advised of completion date when you approve your design. Please advise of any deadline you have when placing your order and we will do our best to ensure it arrives in time.
 

What type of logo files can I submit?
Logos are preferable in a vector format. We love EPS, PDF and AI files. 

 

What is the maximum amount of lines or characters that can be engraved?
There is no hard and fast rule to this, but the more text you have, the smaller it will need to be to fit the engraving space. 

I need a repeat of my previous order; do you keep that information?
We save all job on file due to the file conversions for the technology we use so we should have yours on file.

What if my order is incorrect when I receive it?
We are all human so mistakes do happen. We do have a checking process that we undertake to make sure that errors are kept to a minimum. If you approve the artwork that we have sent over to you, then you have committed to making sure that all errors have been picked up before engraving commences. It is your duty to ensure that no errors remain in the final artwork.